Once your complaint has been submitted successfully, the Customer Support Department of the Company will address and investigate the complaint. We will acknowledge receipt of your complaint within five (5) days from its receipt on our system, and will provide you with a reference number of your complaint.
Your complaint will be carefully reviewed, and we will investigate the circumstances surrounding your complaint and will do our best to resolve it in a timely manner. We shall make every effort to provide you with the outcome of our investigation within two (2) months from the date of submission of the complaint. During this investigation process, we will attempt to keep you posted as to its progress. One of our representatives may contact you directly in order to obtain, if needed, further clarifications, information and/or evidence relating to the complaint. For the efficient handling of this claim, we require your full cooperation and attention in order to achieve a possible resolution in the shortest time possible.